XYS Hair Straight Virgin Hair 5x5 HD Lace Closure

• Xyshair Return Policy

  We gladly facilitate exchanges and returns of unused hair within 30 days from the date you've received all your items. You will receive a full refund or exchange if you return the product within 30 days (from receipt).
  

• Shipping Methods

XYS HAIR utilizes reliable carriers DHL and FedEx for global shipping.

• Processing Time

After placing an order, processing your shipment typically takes 1 business day. If you live in the U.S., you can probably expect to receive your goods within 2-4 business days.

• Payment

We accept various payment methods and you can pay securely and safely.
Through PayPal, you can pay with your credit card, debit card, or bank account balance.

• Return Item Requirements

Items must be in their original condition, unused or damaged, including original packaging. If not, the customer is responsible for all incurred fees and no refund will be issued.
Please send the tracking number to our customer service and write your order number on the package. After confirming your return request, we will send you a prepaid shipping label.

• Shipping Time

Generally, we will despatch your order the same day from the date you placed the order (If it is after hours, we will send it out the next day). You will receive your package in 3 to 5 days.

• Responsibility For Shipping Cost

Currently, we only give refunds for hair that has quality issues and has been damaged in transit for US customers, for other countries' return and exchange service, customers need to bear the shipping cost, customs duty, etc.
·If buyer needs to return or exchange hair for their own reasons, they are responsible for the shipping cost.
·Refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color!

• Correct cleaning steps

First of all, take a basin filled with warm water, put the wig in it, and then add an appropriate amount of special shampoo for wigs, gently rub the wig, you can soak it for 15-20 minutes, mainly to clean the hair roots and scalp contact parts, and finally rinse with water.

• Natural drying

A clean wig can be placed in the natural ventilation effect of a good place to dry, can not use the hair dryer to blow dry, and can not be placed in the sun exposure, because exposure to the sun, the wig to fade color, hair will break. It should also not be placed in a humid place, damaging the wig. If you want to comb or style the wig, you must wait until the wig is completely dry.

• Proper storage and care

Before storing, comb the wig well, comb out all knots and tangles, and then place the glueless lace wig on a special wig stand. If you haven't used the wig for a long time, you can put it into a suitable plastic bag or box, in which you can put some desiccant for better preservation and maintenance of the wig.