Shipping
Shipping Methods
XYS HAIR utilizes reliable carriers DHL and FedEx for global shipping.
Total Delivery Time
Total delivery time = processing time + shipping time.
Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of the year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.
Processing Time
After placing an order, processing your shipment typically takes 1 business day. If you live in the U.S., you can probably expect to receive your goods within 2-4 business days. If there are issues with your shipping information, we will contact you within 24 hours.
About Tax
Customs duties in the recipient's country/region are the customer's responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.
Orders shipped to countries out of the United States may have taxes or duties with a random inspection. If you have any questions, please contact our customer service. Please do not directly reject or return. Any charges incurred for rejection or return shall be by customers.
Sign for Delivery
It is strongly recommended that you Sign For Delivery. We ship to the correct address you left for your order but we won't be responsible for the loss caused by your authorization to leave the parcel in front of the door, courtyard or any place else.
Pls contact us WITHIN ONE WEEK since the package shows delivered if you didn't receive it, the shipping company does not accept investigation requests for packages delivered over one week.
Additional Notes
- Local logistics deliver on business days (Mon. - Fri.).
- Ensure your delivery address is accessible on workdays.
- Keep your phone on, as carriers may contact you.
- Some services may require a signature for delivery.
- If you waive the signature service, we will not be held responsible for any loss or damage to the package once it occurs.
If you have any further questions or concerns, please feel free to contact us.
Email: [email protected]
Whataspp: +86 18620863293
iMessage: +86 18620863293
Youtube: Xyshair
Ins: xyshairbeauty
FB: XYS hair company
TK: xyshair
xyshair_
xyshair__
